# Elevate the luxury customer experience with Narvar

Luxury brands have always provided clients a beautiful, sophisticated shopping experience, showcasing heritage and craftsmanship. So when clients make a purchase, they expect a certain level of care. After all, luxury clients aren’t just purchasing a product – they’re investing in a lifestyle. Narvar puts post-purchase back into the retailers’ control and allows brands to customize the experience after a client completes the purchase.

[Request a demo](https://corp.narvar.com/request-a-demo)

## For brands

Leverage Narvar's expertise serving 1,500+ top retail brands. Power the complete post-purchase journey and offer order communications, tracking, and online returns both for consultants and customers.

## For consultants

Use Narvar to build customer loyalty. Narvar offers complete visibility into order fulfillment, shipping, and returns. Manage complex multi-item transactions from a seamless online interface.

## For consumers

Give customers the best experience possible. Always keep them informed about their orders, recommend new products, and offer convenient return options with access to 200,000+ return locations, without needing to print a shipping label.

## Trusted by the best in luxury

## How Narvar delivers an elegant post-purchase experience

75%

The percentage of luxury clients who own multiple devices and demand a seamless digital experience.

up to 40%

Narvar's luxury brands see an average of 20–40% CTR when using the marketing assets.

76%

The percentage of shoppers who say they would give repeat business to a retailer that makes the return process simple.

PACKAGE TRACKING

## **Extend your brand beyond the buy button**

Don’t send clients to a third-party carrier to find their shipping and tracking information. Instead, use a beautiful, branded tracking page to provide clients a personalized, branded experience that continues the conversation. Clients should never have to ask, “Where is my order?” about a luxury purchase.

## **Talk to clients via multiple channels**

75% of luxury clients own multiple devices and demand a seamless digital experience. Meet their high expectations with branded, multi-channel alerts that provide immediate updates on their shipments and deliveries.

## **Bridge the gap between in-store and online**

Use marketing assets on your tracking page, returns platform, and emails to drive in-store traffic. Enable clients to locate a store, book a concierge, or attend a trunk show. Narvar’s luxury brands see an average of 20-40% CTR when using the marketing assets.

## **Give unparalleled experiences**

Give your clients the level of care they expect from a luxury brand. Make returns, warranties, and repairs seamless with a customized return platform. Provide clients a digital concierge experience for the lifetime of the product.

## Get more insights from the experts

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Webinar\
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**How Narvar Shipping Protection Turns Delivery Risk Into Revenue**](https://corp.narvar.com/resources/how-narvar-shipping-protection-turns-delivery-risk-into-revenue)

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Blog\
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**The Rise of Post-Purchase Hospitality in the Agentic Era**](https://corp.narvar.com/blog/the-rise-of-post-purchase-hospitality-in-the-agentic-era)

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Customer Story\
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**IWA Wine Accessories Reduces WISMO Queries by 47% With Narvar**](https://corp.narvar.com/customer-stories/iwa-wine-accessories)

## Power every moment after the buy

Build trust. Protect margins. Drive growth — “Beyond Buy.”

[Request a demo](https://corp.narvar.com/request-a-demo)